Refund Policy

1. Free trials

If OSPEA offers a free trial without collecting payment details, there is no charge to cancel and nothing to refund.

If a trial requires payment details, the checkout will show when billing starts and how to cancel before the first charge.

2. Monthly and annual subscriptions

Paid subscriptions renew automatically until cancelled. You can cancel at any time from your account area where available or by contacting support@ospea.io.

After cancellation, your paid access continues until the end of the current billing period. We do not provide partial-month or partial-period refunds for unused time, except where required by law.

If you are a consumer, any mandatory cooling-off, cancellation, or refund rights under applicable consumer protection law still apply. For example, where a 14-day consumer cooling-off period applies, OSPEA will honour it unless the law allows the right to end because digital services started with your consent.

3. Refund requests

You may request a refund within 14 days of a charge if:

• the charge was duplicated,
• the charge was made in error, or
• a technical issue prevented you from using the paid service and we could not resolve it in a reasonable time.

To request a refund, email support@ospea.io with the account email, charge date, and a short description of the issue. Once checkout is live, you may also use the refund or subscription management link in your Paddle receipt.

4. Review timing and payment method

We review refund requests within 5 business days. Approved refunds are returned to the original payment method by Paddle, our Merchant of Record and payment provider.

Once approved, the payment network or bank may take 5 to 10 business days to show the refund on your statement.

5. Business details

• Trading name: OSPEA
• Legal operator: Teona Burchuladze, sole trader registered for Self Assessment in the United Kingdom
• Location: London, United Kingdom
• Support: support@ospea.io
• Website: ospea.io